AskGamblers Quick Overview
Editor’s View
Spin Palace Casino comes with a straightforward design, bringing popular slots to you and allowing you to choose live casino, arcade, and bingo. We experienced some scrolling issues as you go to the bottom of the page.
Overall, the casino is easy to navigate. You can check promotions at the top of the screen, where you can also find a way to deposit or withdraw money or visit the Help Center.
- Live casino games
- Live chat is open 24/7
- Different responsible gambling tools available
- Potential withdrawal delays
- No table games
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Spin Palace Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Spin Palace Casino
Spin Palace is one of the pioneering online casinos, established way back in 2001. The online casino is licensed by the Alderney Gambling Control Commission.
The registration process is simple, and you can complete it in just a few minutes. However, you need to enter your first and last name, as well as your phone number, address, and other information. The website is only available in English and French.
To learn more about Spin Palace Casino, read our detailed online casino review, where we address everything you need to know about the casino.
- E-Wallets 24-48 hours
- Bank Transfers 3-7 days
- Card Payments 3-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Spin Palace Casino
The casino offers several payment options, covering all the major payment providers. You can use credit and debit cards and several e-wallets such as Skrill and Neteller. All payment options are displayed in our Payments tab. Keep in mind that they depend on the country you’re registering from.
The minimum deposit limit is €10. The casino reserves the right to check your identity for deposits that exceed €3,000.
The minimum withdrawal is €50. The maximum withdrawal amount in 24 hours is €10,000. Foreign currency exchange and bank fees may apply when withdrawing. The funds must be withdrawn with the same method used for depositing. If your amount is five times higher than the lifetime deposits, your gambling activity will be reviewed, and you won’t be able to withdraw more than €4,000 per week – in other words, your wins will be paid in increments.
Each withdrawal remains pending for 24 hours, regardless of the payment method used to allow players the ability to reverse the withdrawal. If you request between Thursday and Sunday, you’ll be able to cancel your withdrawal request until Monday morning. In other words, the casino may not start processing your withdrawal for a few days.
The casino doesn’t abide by the Financial Action Task Force on Money Laundering, but they can ask for documents for your withdrawals to ensure a safe withdrawal, which may cause further delays.
If you make a deposit with Visa or MasterCard and you want to withdraw directly to your bank, that may not be possible because the casino cannot refund cards issued in specific countries. These countries aren’t listed, but if you encounter such an issue, you’ll be able to use an alternative payment method.
Games at Spin Palace Casino
Spin Palace Casino offers a wide range of online slots, all located on one page. You can play different types of games with unique mechanics and themes. The search bar is there for you if you want to find your favourite game. Demo play isn’t available.
There’s a live casino lobby for players who prefer playing with live dealers. Games such as blackjack, roulette, baccarat, poker, Sic Bo and various game shows are on offer. Table games are unavailable at the casino. Occasional tournaments are organised by the casino, giving you a chance to win cash prizes.
Spin Palace Casino’s Commitment to Responsible Gambling
Spin Palace Casino incorporates different responsible tools players can use to keep their spending habits in check. All responsible gambling tools are located within your account under Responsible Gambling.
You can set daily, weekly or monthly limits, with just a few clicks, but there’s also a session limit tool that can remind you of the time you spend playing.
If you think that gambling is becoming a problem for you, the self-assessment test is available on the website. Answer the questions honestly and receive results to determine your next step. The casino keeps the gaming history saved, which is something you can always keep an eye on.
Lastly, it’s possible to ask for temporary and permanent self-exclusion. The temporary self-exclusion lasts between 24 hours and three months.
Customer Support at Spin Palace Casino
Spin Palace Casino has a Help Center where you can explore frequently asked questions. Below each answer is the question the casino asks you if you need more help. Answering ‘Yes’ will give you a link to a live chat.
Enter your name, and you’re good to go. There aren’t any bots you have to bypass, and the chat displays the people in the queue. However, if you minimise the chat, you won’t be able to open it, and you’ll have to go through the process again, but the chat remains saved. Still, it’s recommended to keep the tab open at all times.
We got connected to a representative within a few minutes, and they’ve been really helpful. The agent was also friendly and we received answers to some complex questions regarding withdrawals. Also, it’s worth noting that live chat works 24/7.
Complaints
Read the complaints other players have left for Spin Palace Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Fun games and daily bonus credits. They used to pay eCheck payments in 3 days. USED TO. But play at your own risk now.
I liked their slot games but shady practices now. Have to find a new casino.
Stalling my cash out for 3 + weeks now.
Agent lied in the chat when I contacted after two weeks. Said funds were being released.
I contacted again 3.5 weeks later and agent said my documents just got approved.
Heed the warning at the top of the page. Play somewhere else.
I do enjoy playing on spin palace I am now a gold member and my daily bonuses are pretty good!! I like the variety of games on this site and I have had some good big wins. Biggest win was 7k on Wacky Panda
I hate the wheel feature you get to spin daily I never win anything on there and only ever do I win free spins on useless games such as Dragon Shard and fortrium.
I would still recommend this site to people.
I like the variety of games a lot, particularly the games that I can choose to re-spin only one reel at a time to set up for a big win.
I absolutely LOVE the SUPPORT TEAM!!! They are awesome. I always have questions and they always answer professionally, promptly, and politely.
Although setting up withdrawals was a bit of a < content removed > at first (but the process is understandable to prevent getting ripped off), it is very easy to take money out after that initial withdrawal. I have taken out over $20,000 at a time (only twice) with no issue.
Overall, I really enjoy this site. I have tried many others, but they all seemed to pay pretty well for a while then the payouts and frequency of wins deceased dramatically. Also, in Saskatchewan, I pretty much only trust SIGA gaming, even when it comes to the actual casinos. There are casinos in Regina and Moose Jaw that I think are set up to pay out less than 95% even though they claim they do. They are NOT SIGA casinos. Dakota Dunes, Northern Lights in PA, and the Golden Eagle in North Battleford are very good. I don't always win, but I don't just get decimated in a very short time like I always do in Regina or Moose Jaw.
Reverandglenn
For some reason, 3 of my favourite games won't come up on my MacBook anymore. It just stopped. Support walked me through every step of the way to try to fix it, but it is still unresolved. However, I can get them on my phone, I just don't find it relaxing to gamble on my phone
At first I really enjoyed this casino, the games are good and reasonably cheap, I liked the way the page was set up, very easy to navigate. I played for a while and had some ok wins...
... but now I'm getting a bit sick of it. The wait time to be paid is around a week which is ages to wait, the minimum withdraw is $50 which is a bit high and it's been glitching and freezing a lot lately. I also don't like it when you make a withdrawal and it sits there for 3 days with the option to reverse the funds. It's way too tempting and easy to get into debt.
I got my winnings in about 3 days. It was great. The customer support was fast and very pleasant.
I would recommend this casino. It was a great experience.
They have given me good fast service in the past for easy withdrawals and verified easily. I enjoyed a few big wins on here. Who doesn't enjoy winning. I was also a newbie player and have recommended to friends who also has had a few lucky winnings.
I have nothing good to say since they have locked my account after I won a large amount. Ive been a customer for months and when I was on my top they locked my account.
They locked my account and didn't pay out my 4000 euro winnings.
Management decision: No reason
• 1.3.1 We may refuse to register you as a player or elect to deregister and exclude you or suspend you as a player from Spin Sports at any time and for any reason whatsoever.
I really don't like this casino at all. Only good things are lot of games and good odds. The freebet offers are good and sometimes you can really get nice bonuses.
The support and live chat is awful. They wont provide correct rules for bonuses and freebets, even if you ask for them. Withdraws take forever and there are lot of problems with transactions. 0/10, I really feel like I have been scammed by this casino. Highly recommend everyone to stay away from this place.
Spin Palace and Jackpot City are the best. Make sure all your documents are light and you won't have problems. My only complaint; They need to staff their banking team to cover longer hours. Like 6am to 6pm instead of office hours and Mon Sat hours. People play from all around the wold so they should service clients appropriately.
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This is one of the first online casinos I started playing on about 15 years ago. I have others I now play on but still play here as well. It's become like a comfortable pair of slippers - I know the site, know how to work around it. I've had payouts and I've noticed it gets into my account a lot quicker than it did years ago (about 4 days). I've never had much interaction with support staff but contacted them today about bonuses..... They were quick to respond.
The only complaint that comes to mind is how if you don't play for a certain amount of time, you're loyalty level drops....and will go back to bronze. There are times when I'm away on vacation or working out of town for a week or two and I come back to my level being Bronze although it was at Gold or higher. I don't think it's fair that it should drop so quickly. There's another casino that my status is Platinum and if I don't play on that site for even a month, I don't lose that status. Another thing, I was playing on Spin Palace almost daily for a run of two weeks. I would have thought because of that frequent playing, the bonuses would be available. But for the past week there have been no match bonuses at all. I called Live Chat and they said bonuses were 'system generated'. If that's the case then why no bonuses for the past several days?